As an online gaming client recently confessed, as a result of people spending more time in their homes the past 2 months, the company has experiencing a doubling of revenues. Certain industries that provide online shopping, gaming, entertainment, and online work facilities (for computing and communications) will continue to thrive during the current pandemic, and well after we have all been given the green light to safely resume human interactive experiences such as movies, pools and concerts. This is due in large part because we will become accustomed to the use and convenience of these platforms, products and services.
As consumption shifts to cloud-based and digital goods and services, state revenue authorities will pivot to tax these services as well.
Digital Products and Services: Currently, twenty-seven (27) states impose sales tax on some digital products, either classified as data processing, information, software, books, magazines, papers, cards, photos, apps, music, movies, other (e.g., video games, online courses, webinars, podcasts, ringtones, fonts). Ten (10) of these states define and tax digital goods and seventeen (17) impose sales tax on some or all digital products, but in the absence of clear definition. These states typically consider digital products and services to fall under the definition of tangible personal property, or a service that is already subject to taxation, such as communications, amusements, data processing or information services.
Software As a Service (SAaS) and Cloud-based Solutions: Currently, seventeen (17) states impose sales tax on SAaS. These states typically consider SAaS to fall under the definition of tangible personal property (canned software), or a service that is already subject to taxation, such as data processing, information services or communications services.
As consumption shifts to cloud-based and digital goods and services, state revenue authorities will pivot to tax these services as well. It is typically more efficient for states to simply expand their interpretation of existing tax code and rules to include new goods and services, than it is to ask the lawmakers to do so. For example, the Maryland General Assembly recently passed legislation that would impose sales tax on nearly all digital goods and services (HB 932). However, this legislation was vetoed by the governor and will only become effective upon 2/3 majority veto override vote in both chambers of the Assembly. When taxing authorities simply expand their interpretation, it runs afoul of many of the basic tenets for sound tax policy, including transparency, no retroactivity, due process, equality, and simplicity.
For taxpayers, one of the primary means that a business can protect itself is to minimize risk by taking stock of its multistate sales tax nexus footprint and compliance protocol.
Furthermore, the most notable problems with imposing sales tax on digital and cloud-based products and services involve (1) the classification of products or services; (2) sourcing of sale to a jurisdiction, and; (3) bundled and mixed transactions. Evidence of this can be seen in the recent decision of the Massachusetts Appellate Tax Board in J2 Cloud Servs., Inc. v. Comm’r of Revenue [No. C325426, 2019 Mass. Tax LEXIS 12 (Mass. App. Tax Bd. Feb. 27, 2019)] The taxpayer’s service converts a traditional fax into a PDF file that is emailed to the recipient. Though Massachusetts does not impose sales tax on data processing, information services, or digital goods and services, the Board found that the company’s eFax service constituted a telecommunications service inasmuch as “the critical component of the eFax service was transmission of messages or information”. Likewise, the Texas Comptroller determined that a company’s subscription-based service in which it collected data from its customers (restaurants) and provided custom restaurant industry information to its customers, that allowed its customers to see specific data and competitive benchmarks, were both taxable data processing and taxable information services. [Texas Comptroller, Decision No. 114,952 (September 5, 2019)] In Texas, nontaxable information services include the sale of information that is gathered or compiled on behalf of a particular client that is of a proprietary nature to that client and may not be sold to others by the person who gathered or compiled the information. See 34 Tex. Admin. Code § 3.342(a)(5). There is no similar exclusion for data processing services. As such, the sale of a service that involves both proprietary information services and data processing renders the entire transaction taxable.
State taxing authorities will begin and continue to aggressively audit and expand interpretation of their sales tax laws policies relating to digital and cloud-based products and services, in an effort to help bridge the budgetary gaps caused by declining tax revenues, and in recognition of the fact that we now live in a remotely accessible, digital world.
For taxpayers, one of the primary means that a business can protect itself is to minimize risk by taking stock of its multistate sales tax nexus footprint and compliance protocol. Now is the time to work with your sales tax experts to identify multistate nexus, develop a taxability matrix of your products and services, register for and automate sales tax compliance where appropriate, and seek opportunities to minimize audit risk relating to your contracts, invoices and website ... your audit trail.